Effective Date: 14 October 2026
Welcome to ZOCCO INDIA. These Terms & Conditions govern your access to and use of our website, https://zoccoindia.com/, and the purchase of products offered through our platform.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.
1. About ZOCCO INDIA
ZOCCO INDIA provides an online platform for customers to order fresh fish, meat, fruits, vegetables and other available food products for home delivery in selected service areas.
Our objective is to provide customers with a convenient online shopping experience and deliver products according to the availability and delivery conditions applicable to their location.
2. Eligibility to Use the Website
By using this website, you confirm that:
- You are legally capable of entering into a binding agreement under applicable law.
- The information you provide during registration or checkout is accurate and complete.
- You will use the website only for lawful purposes.
- You will not misuse the website or attempt to interfere with its operation or security.
3. Products and Availability
- All products are subject to availability at the time an order is processed.
- Fresh fish, meat, fruits and vegetables may naturally vary in size, colour, weight, shape and appearance.
- Product photographs are for illustrative purposes. The actual product may differ slightly from the images displayed.
- Product descriptions, quantities and prices are provided to help customers make informed purchasing decisions.
- ZOCCO INDIA reserves the right to update, discontinue or limit the availability of any product without prior notice.
4. Pricing and Product Information
- All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
- Product prices, discounts and promotional offers may change from time to time.
- Applicable delivery charges, if any, will be communicated before order confirmation.
- We make reasonable efforts to maintain accurate product information and pricing. If a significant pricing or listing error is identified, we may contact the customer before processing the order or cancel the affected order and inform the customer.
- Any applicable taxes or additional charges will be handled in accordance with applicable law.
5. Order Placement and Confirmation
- Customers must provide accurate contact details, delivery address and other information required to complete an order.
- Placing an order constitutes a purchase request and does not automatically guarantee acceptance.
- Orders are subject to product availability, service-area coverage and confirmation by ZOCCO INDIA.
- We may contact customers by phone or WhatsApp to verify order details or clarify delivery instructions.
- We reserve the right to reject or cancel an order where necessary due to product unavailability, incorrect information, suspected fraud, service limitations or other reasonable operational grounds.
- If an order is cancelled after any payment has been collected, the applicable refund will be processed in accordance with our refund policy and applicable law.
6. Payment Terms
At present, Cash on Delivery (COD) may be offered for eligible orders, subject to service availability and confirmation.
- Customers must pay the confirmed order amount at the time of delivery.
- Customers are responsible for ensuring that the payment amount is correct.
- Any additional payment methods introduced in the future will be subject to their respective terms and availability.
- We will communicate any changes to accepted payment methods through the website or other appropriate channels.
7. Delivery Policy
- Delivery is available only in locations currently served by ZOCCO INDIA.
- Delivery timelines are estimates and may vary depending on location, product availability, weather, traffic and other operational circumstances.
- Same-day or next-day delivery, where offered, is subject to product availability, order timing and the applicable delivery schedule.
- Customers must provide a complete and accurate delivery address and an active contact number.
- Customers should be available to receive their orders at the agreed delivery location.
- Delays caused by circumstances beyond our reasonable control may occur. We will make reasonable efforts to communicate significant delays.
- Delivery charges and service availability may vary by location and order conditions.
8. Freshness, Quality and Food Safety
ZOCCO INDIA makes reasonable efforts to supply products that meet appropriate quality and handling standards.
- Fresh products should be inspected promptly upon delivery.
- Customers should store fish, meat, fruits and vegetables according to appropriate food-storage requirements.
- Perishable products should be refrigerated or otherwise stored safely as appropriate.
- Customers should not consume products that appear spoiled, contaminated or otherwise unsafe.
- If a product arrives damaged, spoiled or materially different from the confirmed order, please contact us promptly with the order details and, where possible, supporting photographs.
Product availability and natural variation may affect the appearance, size or weight of fresh produce. Such normal variations do not automatically constitute a product defect.
9. Cancellation Policy
- Customers who wish to cancel an order should contact ZOCCO INDIA as soon as possible.
- Cancellation requests may not be accepted once an order has been prepared, packed or dispatched, particularly for perishable products.
- ZOCCO INDIA may cancel an order if a product is unavailable, delivery cannot reasonably be completed, or an operational issue prevents fulfilment.
- Where an order is cancelled by ZOCCO INDIA after payment has been collected, any applicable refund will be handled according to the refund policy and applicable law.
10. Returns, Replacements and Refunds
Due to the perishable nature of fresh food products, returns may be restricted except where required by applicable law or where a valid quality, damage, incorrect-item or fulfilment issue is established.
- Customers should report a concern as soon as reasonably possible after delivery.
- Please provide the order number, a description of the issue and photographs where available.
- Each complaint will be reviewed based on the nature of the product and the circumstances of the order.
- Where a claim is accepted, an appropriate replacement, refund or other resolution may be offered, subject to applicable law and the circumstances of the case.
- Refund processing times may vary depending on the payment method and the relevant financial institution.
For assistance with a return, replacement or refund request, please contact our customer support team.
11. Offers and Promotions
- Promotional offers, discounts and special deals are subject to their stated terms, validity periods and product availability.
- Some offers may apply only to selected products, locations or order values.
- Offers cannot be combined unless expressly permitted.
- ZOCCO INDIA reserves the right to modify or withdraw a promotion, subject to applicable law and any commitments already made to customers.
12. Customer Responsibilities
Customers agree to:
- Provide truthful and accurate order information.
- Use the website responsibly and lawfully.
- Avoid fraudulent orders, abusive conduct or attempts to disrupt website operations.
- Cooperate reasonably with order verification and delivery arrangements.
- Follow appropriate food-storage and handling practices after receiving products.
13. Intellectual Property
All website content, including text, logos, graphics, product photographs, design elements and other materials, is owned by ZOCCO INDIA or used with appropriate permission, unless otherwise stated.
No website content may be copied, reproduced, distributed, modified or commercially used without prior written permission from the relevant rights holder, except as permitted by applicable law.
14. Website Availability and Accuracy
We strive to keep the website accessible and its information accurate. However, uninterrupted access cannot be guaranteed.
We may update, maintain, suspend or modify parts of the website from time to time. We will make reasonable efforts to correct material errors when identified.
15. Limitation of Liability
To the extent permitted by applicable law, ZOCCO INDIA shall not be responsible for indirect or consequential losses arising from the use of the website, delays outside our reasonable control or the temporary unavailability of products.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.
16. Privacy and Personal Information
Personal information collected during browsing, checkout, order verification and delivery will be handled in accordance with our Privacy Policy and applicable data protection laws.
Customers should review our Privacy Policy to understand how their information is collected, used and protected.
17. Third-Party Services and Links
Our website may contain links to third-party websites or services. These are provided for convenience only.
ZOCCO INDIA does not control third-party websites and is not responsible for their content, policies or practices. Customers should review the applicable terms and privacy policies before using such services.
18. Changes to These Terms
ZOCCO INDIA may update these Terms & Conditions from time to time to reflect changes in our services, business operations or legal requirements.
The revised version will be published on this page with an updated effective date. Continued use of the website after an update is subject to applicable law.
19. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Subject to applicable consumer protection laws and other mandatory legal requirements, disputes shall be subject to the jurisdiction of the competent courts in the appropriate jurisdiction.
20. Contact Us
If you have questions about these Terms & Conditions, an order, a delivery or a product-related concern, please contact us:
ZOCCO INDIA
- Website: https://zoccoindia.com/
- Phone: +91 9830757646
- WhatsApp: +91 7003891151
- Email: contact@zoccoindia.com
We appreciate your trust in ZOCCO INDIA and look forward to serving you.
ZOCCO INDIA — Fresh From Water. Good For Life.