Last Updated: 14 October 2026
At ZOCCO INDIA, accessible at https://zoccoindia.com/, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the steps we take to protect it when you visit our website, place an order or communicate with us.
By using our website or services, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
Depending on how you use our website and services, we may collect the following information:
A. Personal Information
When you place an order or contact us, we may collect:
- Full name
- Mobile or contact number
- Email address, if provided
- Delivery address
- PIN code and delivery location
- Order details, including products purchased, quantities and order value
- Communication details relating to customer support, order confirmation or delivery
We collect only the information reasonably required for the relevant business purpose.
B. Order and Transaction Information
We may maintain records of your orders, order confirmations, payment status, cancellations, refunds and delivery details to process purchases and provide customer support.
Where Cash on Delivery (COD) is offered, we may record the order amount and payment status.
We do not intend to collect or store payment card details or banking passwords through our website.
C. Technical Information
When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the services we use. This may include:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited and website interactions
- Date and time of access
- Referring website or source
This information may be used for website security, troubleshooting, performance improvement and usage analysis.
D. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential website functionality, remember preferences, improve user experience and analyse website traffic.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.
2. How We Use Your Information
ZOCCO INDIA may use the information collected for the following purposes:
- To receive, confirm, process and fulfil customer orders.
- To verify order details and contact customers regarding their purchases.
- To arrange delivery and provide delivery updates.
- To respond to customer questions, complaints and support requests.
- To manage cancellations, replacements and refunds, where applicable.
- To maintain order records and business accounts.
- To detect, investigate and prevent fraud, misuse and security issues.
- To improve our website, products and customer experience.
- To comply with applicable legal, tax, accounting and regulatory obligations.
- To send promotional messages or offers where permitted by applicable law and, where required, with your consent.
You may opt out of promotional communications at any time. Essential communications relating to your orders or services may still be sent when necessary.
3. How We Share Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted parties where reasonably necessary to operate our business, including:
- Delivery personnel or delivery partners: To complete your delivery.
- Website hosting and technical service providers: To maintain website availability, security and performance.
- Communication service providers: To facilitate order-related calls, messages or notifications.
- Professional advisers: Such as accountants, auditors or legal advisers, where necessary.
- Government authorities or regulators: Where disclosure is required by law or a valid legal process.
- Other parties: Where necessary to protect our legal rights, prevent fraud or address security incidents, subject to applicable law.
We aim to limit shared information to what is reasonably necessary for the relevant purpose.
4. WhatsApp and Other Communication Channels
Customers may contact ZOCCO INDIA through WhatsApp, telephone, email or other communication channels made available on our website.
If you contact us through a third-party platform, your communication may also be subject to that platform’s privacy policy and terms of service.
We may use the contact details you provide to confirm orders, clarify delivery instructions and respond to enquiries. We will handle such information in accordance with this Privacy Policy and applicable law.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
- Processing and fulfilling orders
- Handling customer service requests and disputes
- Maintaining business, accounting and tax records
- Meeting legal and regulatory requirements
- Preventing fraud and protecting our legitimate interests
When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable legal obligations.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
7. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
- Request access to personal information associated with you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise a privacy-related complaint or concern.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing a request.
Certain information may need to be retained where required by law or necessary to resolve an existing transaction or dispute.
8. Children’s Privacy
Our website and services are intended for general customers and are not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are required by applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, communication platforms or other external services.
We do not control the privacy practices or content of those third parties. Their collection and use of information are governed by their own policies and terms.
We encourage you to review the relevant privacy policy before sharing personal information with any third-party service.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, legal requirements or data-handling practices.
Any revised version will be published on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
ZOCCO INDIA
- Website: https://zoccoindia.com/
- Phone: +91 9830757646
- WhatsApp: +91 7003891151
- Email: contact@zoccoindia.com
We will review privacy-related enquiries and respond in accordance with applicable law.
ZOCCO INDIA — Fresh From Water. Good For Life.