Last Updated: 14 October 2026
At ZOCCO INDIA, we deal in fresh and perishable products such as fish, meat, fruits, vegetables and other food items. Due to the nature of these products, we follow a strict Return & Refund Policy to maintain product quality, hygiene and food safety.
Please read this policy carefully before placing an order on our website, https://zoccoindia.com/.
1. No Return Policy for Perishable Products
All products sold by ZOCCO INDIA are subject to the following conditions:
- All products are considered perishable or food-related items.
- Once a sale and delivery have been completed, products cannot ordinarily be returned or exchanged.
- We do not accept returns due to a change of mind, a change in personal preference or an incorrect order placed by the customer.
- Customers are requested to review their order details carefully before confirming their purchase.
- Once an order has been prepared, packed or dispatched, cancellation may not be possible.
This policy is intended to protect food safety, hygiene and product quality.
2. Product Inspection at Delivery
Customers are requested to check their order upon delivery and ensure that the products received correspond to the confirmed order.
Please verify, where reasonably possible:
- Product type and quantity
- Visible condition of the packaging
- Whether the delivered products match the order
- Any visible damage or quality concerns
If you notice an incorrect item, significant damage, spoilage or another genuine product-related issue, please contact us promptly after delivery.
3. Exceptions for Genuine Product Issues
Although returns are generally not accepted for perishable products, ZOCCO INDIA will review genuine complaints involving circumstances such as:
- An incorrect product delivered against the confirmed order
- A product that arrives visibly damaged or spoiled
- A material quality issue that existed at the time of delivery
- A significant shortage or discrepancy in the delivered order
Customers should contact us as soon as reasonably possible after delivery and provide the order number, a description of the issue and clear photographs or other supporting information where available.
Each complaint will be reviewed individually. If the issue is verified, ZOCCO INDIA may offer an appropriate resolution, such as a replacement, refund or other remedy, depending on the circumstances and applicable law.
Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.
4. Refund Policy
Refunds are not ordinarily available for products that have been correctly delivered in acceptable condition.
A refund may be considered in circumstances such as:
- An order is cancelled by ZOCCO INDIA after payment has been collected.
- A product is unavailable and the customer has already paid for it.
- A genuine product-related complaint is verified and a refund is determined to be an appropriate remedy.
- A refund is otherwise required under applicable law.
Approved refunds will be processed through the original payment method where applicable and reasonably possible. For Cash on Delivery orders, any approved refund arrangement will be communicated directly to the customer.
The time required for a refund to appear in an account may depend on the payment provider or financial institution.
5. Order Cancellation
Customers should contact ZOCCO INDIA as early as possible if they wish to cancel an order.
- Cancellation requests may be accepted before the order enters preparation or dispatch, subject to confirmation.
- Once fresh or perishable products have been prepared, packed or dispatched, cancellation may not be accepted.
- If ZOCCO INDIA cancels a prepaid order, any applicable refund will be handled in accordance with this policy and applicable law.
6. How to Report a Product Issue
To report an issue with a delivered order, please contact us using the details below.
Please provide:
- Your order number.
- Your name and contact number.
- A clear description of the issue.
- Photographs or other supporting evidence, where available.
- The date and approximate time of delivery.
Our team will review the information and contact you regarding the next steps.
7. Important Food Safety Notice
For health, hygiene and food safety reasons, returned or previously delivered perishable products may not be suitable for resale.
Customers should store fresh fish, meat, fruits and vegetables appropriately after delivery. Please do not consume products that appear spoiled, contaminated or otherwise unsafe.
8. Contact Information
For questions about returns, refunds, cancellations or product complaints, please contact:
ZOCCO INDIA
- Website: https://zoccoindia.com/
- Phone: +91 9830757646
- WhatsApp: +91 7003891151
- Email: contact@zoccoindia.com
We appreciate your understanding and cooperation in helping us maintain freshness, hygiene and customer satisfaction.
ZOCCO INDIA — Fresh From Water. Good For Life.